Terms of Service
Maid Up Cleaners · 8708 King Ranch Dr, Cross Roads, TX 76227 · Last reviewed August 2026
These are the key service terms for work booked through maidupcleanerstx.com. The complete Terms of Service published at maidupcleaners.com applies in full and governs in the event of any difference.
How we work — independent contractor relationship
Maid Up Cleaners operates as a service coordination platform. We connect you with carefully vetted, background-checked independent cleaning professionals and manage scheduling, communication, customer support and quality follow-up.
All cleaning services are performed by independent contractors. No contractor is an employee, partner, joint venturer or agent of Maid Up Cleaners. Contractors retain control over the manner and means by which services are performed, including their methods, tools and supplies, and are responsible for complying with the laws and requirements applicable to their work.
Any claim relating to service quality or damage should be raised with us in the first instance and will be addressed under our guarantee below; liability for the performance of services rests with the contractor as set out in the full Terms of Service published at maidupcleaners.com, which governs.
Services do not include organising, moving heavy furniture, or restoration-level stain removal.
Quotes, deposits and payment
- Requesting a quote is free and places you under no obligation.
- First-time, one-time, deep and move-out cleanings require a 25–50% deposit at booking, credited toward your total and non-refundable if cancelled.
- Texas sales tax of 8.25% is applied to cleaning services at billing.
- Payment is processed after the cleaning is complete; major credit and debit cards accepted. A 24-hour authorisation hold may be placed before service.
Scheduling and arrival
Service is scheduled within a 2-hour arrival window, with a notification on the day giving an estimated time. A cleaner is not considered late until one hour past the end of that window. If a provider cannot access the property, a lockout fee of up to 50% may apply.
Cancellations and rescheduling
- Cancelling or rescheduling within 48 hours: 25% fee. Within 24 hours or same day: up to 50%.
- Recurring clients may reschedule without penalty with more than 48 hours' notice, subject to availability.
- Severe weather and similar circumstances may be rescheduled without penalty at our discretion.
Our guarantee
If you are not satisfied, tell us within 24 hours of the cleaning and we will return to re-clean the areas concerned within 7 days at no charge. Monetary refunds are not offered. The guarantee does not cover permanent stains, pre-existing damage, conditions materially different from those described at booking, or work obstructed by other trades, missing utilities or excessive clutter.
Your responsibilities
Please ensure running water and electricity are available, pick up excessive clutter beforehand, and secure valuables. We do not perform biohazard cleaning, use ladders beyond 2–3 steps, wash walls or exterior windows, or move heavy furniture and appliances.
Commercial agreements
Recurring commercial and janitorial service runs on a 12-month term that renews annually, with 30 days' written notice required for non-renewal or early termination on the grounds set out in the full terms. One-time and post-construction cleans have no term.
Non-solicitation
Clients agree not to directly hire or engage our cleaning professionals outside of Maid Up Cleaners during service and for 12 months afterwards. Liquidated damages apply as set out in the full Terms of Service.
Photography
We may photograph work areas before and after cleaning for quality documentation, training or marketing. Tell us at booking if you would prefer we did not.
Texas law
These terms are governed by the laws of the State of Texas and claims are resolved in Texas state or federal courts.
Contact us
Phone: (940) 290-0881
Email: info@maidupcleaners.com
Full policies: maidupcleaners.com/privacy-policy ·
terms-of-service